Roman and Ludmila have our own size chart this may be different to other companies. Please check your size on the chart and we recommend using the foot length measurement in (cm) to ensure you pick the right size. Please check the chart located under the "Size" tab on each product listing.
How long will it take for my order to arrive?
We cannot guarantee delivery for Christmas. Please allow up to ten working days within Australia. Please check your destination country for any taxes or custom fees for products entering the country.
What do I do if I have a problem with the post?
R&L® uses Australia Post for all online orders, you order will be allocated with a tracking number. Your item can be tracked with your tracking number at: https://m.auspost.com.au/view/tracking
Please check your destination country for customs and taxes charges for goods entering the country. Roman and Ludmila are not responsible for these fees.
Can I wash my Sheepskin Boots?
R&L® do not recommend washing boots, as they are essentially footwear. Unless you are particularly skilled in washing suede shoes we would not recommend doing so as results vary.
Does protector spray protect my boots from water?
We recommend you use a protector on your boots before wear to help with water resistance. This will help to protect against watermarks but does not mean you can use your boots like scuba gear. It’s still a suede product and needs extra care. Genuine double face sheepskin can never be 100% water resistant because it’s a natural product. Be wary of brands claiming their products are ‘waterproof’ dangerous chemicals are used to make a material behave in a way that it is not naturally designed to.
Are R&L® products really made in Australia?
R&L®’s vision has always been to keep manufacture of our quality products within Australia. We pride ourselves on the authenticity of our products, which is why we can say ALL of our products are made 100% made in Australia. We even offer factory tours so you can see your boots being made, right here in Melbourne, Victoria.
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